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The most important thing is missing: glasses!

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FAQs
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Contact us at +34 934 735 085
Cancellations
Can I cancel an order?

Sunglasses

If the order has still not left Etnia or has not be prepared at the warehouse, we can cancel it and automatically return your money to the card or PayPal account you used for the purchase. If not, contact us after the product arrives to return it or simply reject the package.


To process the cancellation, contact our Customer Service department via ecommerce@etniabarcelona.com or by phone at +34 934 735 085

 

Eyeglasses

There is no obligation to buy when we send the glasses to an optician. Contact our Customer Service department and we will alert the optician.


To process the cancellation, contact our Customer Service department via ecommerce@etniabarcelona.com or by phone at +34 934 735 085

Reimbursements

Sunglasses

Reimbursement to your account: depends on the type of card you have used to make the purchase. 
If you paid with a debit card, the return will take one business day.
If you paid with a credit card, it will depend on the conditions between you and your bank. Normally, you will see it with your monthly account information along with other transactions. 
If you paid with PayPal, the reimbursement will be shown immediately, and PayPal will also notify you by email.

Eyeglasses

In the case of eyeglasses, there is no reimbursement necessary, given that nothing is paid in advance (glasses are paid directly in at the optician).

Are you an optician? Go to the Extranet

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