Defective product: If you are not satisfied with the condition of the product you receive, you can return any item free of charge within seven days and we will return your money. Contact our Customer Service department or access the return form.
If you not satisfied with the condition of the glasses when you pick them up from your optician, talk to your optician directly so we can send a new pair to your optician.
As soon as your order leaves our warehouses, we will send you an email to alert you that your order is on its way. This email will include a tracking number. You can also track it from your account.
As soon as your order arrives at the optician, we will contact to you to let you know. You can also track it from your account.
Destination and price: Shipping is free worldwide and we ship all over the world
Delivery periods: The delivery periods are 2–3 working days within the EU and 4–6 days for other territories.
What does the package include? Along with your purchase receipt, the package includes the case for your glasses and a cloth to clean your glasses.
Price: Shipping to your optician for you to try on the glasses is free.
Delivery periods: During the reservation process for the glasses, you choose the pick-up date to try them on at your optician.
Destination and price: now the glasses customisation service is only available in Spain and shipping is totally free. Delivery time: Delivery times are 8-10 working days.
What’s included in the package? Inside the package, in addition to the glasses, you will find the glasses case, a cleaning cloth and the purchase invoice.