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The most important thing is missing: glasses!

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FAQs
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Shipments
How does the shipping policy work?

Sunglasses

Destination and price: Shipping is free worldwide and we ship all over the world
Delivery periods: The delivery periods are 2–3 working days within the EU and 4–6 days for other territories.

What does the package include? Along with your purchase receipt, the package includes the case for your glasses and a cloth to clean your glasses.

Eyeglasses

Price: Shipping to your optician for you to try on the glasses is free.
Delivery periods: During the reservation process for the glasses, you choose the pick-up date to try them on at your optician.

How can I track the shipping?

Sunglasses

As soon as your order leaves our warehouses, we will send you an email to alert you that your order is on its way. This email will include a tracking number. You can also track it from your account.

Eyeglasses

As soon as your order arrives at the optician, we will contact to you to let you know. You can also track it from your account.

Delivery problems

Sunglasses

Defective product: If you are not satisfied with the condition of the product you receive, you can return any item free of charge within seven days and we will return your money. Contact our Customer Service department or access the return form.

More information on returns

Eyeglasses

If you not satisfied with the condition of the glasses when you pick them up from your optician, talk to your optician directly so we can send a new pair to your optician.

Are the shipments safe?

Health is our priority. Therefore in the current situation due to the COVID-19, we have adopted the necessary
measures to preserve the well-being of the community.


Meanwhile the website is still active and working normally, as well as our customer service, who will help you as always with all you need. We will deliver orders on time and with extreme hygiene precautions.


Keep safe!

Are you an optician? Go to the Extranet

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