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Customer Service Representative (USA)


Atención al Cliente

Etnia Barcelona is creativity, colour, design, experimentation, play, light, fashion, art; it is TALENT.

At Etnia Barcelona we design through rebellion and by experimenting with colour. We create our own glasses, conceived to express a way of being and living and we do this with total stylistic freedom, also seeking comfort and using the very highest quality materials.

Our Head Office is in Barcelona and we have offices in Miami, Hong Kong and Vancouver. We export 90% of our production and we work with over 8,000 clients in more than 40 countries. With annual growth of 25% and turnover in excess of 30 million euros, more than 200 employees and with totally self-financed management, Etnia Barcelona is now expanding internationally.

Our greatest asset is talent. We are a young team that is creative, fresh, innovative, enterprising, multicultural and steeped in the spirit and emotion that Etnia Barcelona conveys.

Would you like to be part of Etnia Barcelona?

At the Etnia Barcelona Customer Service department we need to recruit:

A bilingual Customer Service Representative with outstanding French and English communication (Spanish is a plus), superior organizational skills, high attention to detail and passion for excellent customer service, with a minimum of two years’ experience working in a Customer Service Department.

As Customer Service Representative you will be responsible for:

-Answering all incoming calls both from clients and our sales network.
-Processing orders and guarantees to give clients the highest standard in delivery times.
-Managing complaints and grievances to provide clients with the best solution every time.
-Solving any incidents in transport to comply with the established delivery times.
-Chasing non-payments to prevent delays within the agreed payment periods.
-Liaising with other departments to ensure good communication with representatives and clients.

Minimum requirements:

-Previous experience in a customer service department.
-Bilingual in English and French (Spanish is a plus).
-Highly proficient in MS Office, particularly in Excel.
-SAP user.

We would appreciate:
-Showing versatility, proactivity and commitment.
-Adaptability to changes.

We are looking for a flexible and dynamic person who is also proactive and used to working to give support to clients and sales networks, able to work in a team and adapt to a dynamic environment.

We offer:

-The chance to work for a growing international company.
-The chance to be part of a young, dynamic, creative and colourful working environment.
-Opportunities for professional growth and career development.
-Compensation package including: a base salary, two weeks’ vacation, optional medical insurance and 401K.