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Customer Service Specialist (Castellano/Catalán)

Headquarters, Barcelona

We are Etnia Eyewear Culture, an independent international eyewear group.
We have a rebellious, free, and innovative spirit. Our eyewear reflects our way of being, our love for art and our attitude through life.

At Etnia Eyewear Culture we work to do things differently and we want to generate the most positive impact we can. Our responsibility as a company is to make the best decisions every day and minimize our social and environmental impact. We want to become the most responsible version of ourselves. We owe it to the world. We owe it to you.

Etnia Eyewear Culture is a family company in full expansion with a passionate team of more than 500 employees around the World. Our Headquarters are allocated at our beloved Barcelona, and we also have commercial offices in Miami, Vancouver and Hong Kong.

 

We need to add a CUSTOMER SERVICE AGENT with a native level of SPANISH and CATALAN in the CUSTOMER SERVICE Department.

 

How will your day-to-day be?

- Respond to all incoming calls from both customers and the sales network for the Iberia market.

- Process orders and guarantees to offer the customer the best quality in terms of delivery.

- Manage complaints and claims to offer the client the best solution in each case.

- Solve transportation incidents to meet the established deadlines.

- Assist other departments to ensure good communication with representatives and clients.

 

How would we like you to be?

- Minimum previous experience of 2 years working in a Customer Service department.

- Spanish and native Catalan.

- Very valuable high level of English.

- Medium level of French is a plus.

- We will positively value SAP knowledge.

We are looking for a decisive, methodical person, with communication skills, and accustomed to working in international environments, with the ability to work in a team and adapt to dynamic environments.

 

We offer you:

- Incorporation to an international group in full growth.

- Stable project.

- Integration in a young, dynamic, creative work environment.

- Possibilities for professional growth and development.

- Competitive salary and social benefits.

 

Do you also have an Etnia Eyewear Culture spirit? Send us your CV!

We are looking forward to meeting you!

Benefits

Villa Etnia
Unique experiences
Etnia Barcelona glasses for the team
Well-being in the office
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